Privacy Policy

1. Introduction

EALLIANCE SERVICES LTD (« we, » « us, » or « our ») is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect information related to our mobile application (« App ») and your rights under GDPR, the UK Data Protection Act 2018, and other applicable privacy laws in the regions we operate, including Benin and Ivory Coast. By using our App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect and process the following types of information:

  • Personal Identification Information: When you register or verify your account, we may collect personal information such as your name, contact details, and government-issued identification for KYC (Know Your Customer) compliance.
  • Transaction Information: Information related to the digital asset transactions you perform via our App, including transaction type, timestamp, and amount.
  • Device and Usage Information: Basic information about the device you use to access the App and your usage activity. This includes data like IP address, device type, and app performance metrics collected solely to improve the app experience.

3. Legal Basis for Processing

Under GDPR, we collect and process data based on the following legal grounds:

  • Consent: For specific actions that require your permission, such as Google Analytics tracking.
  • Legitimate Interest: Improving the App functionality, security, and performance.
  • Compliance with Legal Obligations: For KYC/AML, CFT, and other regulatory compliance.

4. How We Use Your Information

We use the information we collect to:

  • Verify your identity and fulfill regulatory KYC/AML (Anti-Money Laundering) obligations.
  • Facilitate transactions and provide secure user experience.
  • Improve the functionality and usability of our App.
  • Comply with legal obligations and respond to requests from regulatory authorities as required by law.

5. Use of Google Analytics

Our App uses Google Analytics (« GA ») to collect anonymous usage data to help us understand how users interact with our App and to enhance the user experience. GA collects information on how you use our App, such as app usage statistics and navigation patterns, but does not collect or store any personal data. You can disable GA tracking in the App settings if desired.

6. Data Security

We are committed to safeguarding your personal data:

  • End-to-End Encryption: All data you provide through our App is encrypted end-to-end, ensuring your information remains secure and private.
  • Restricted Access: No personnel have direct access to your data, as it is fully encrypted. Data access is permitted only under special circumstances and strictly for compliance purposes, such as AML (Anti-Money Laundering), CFT (Countering the Financing of Terrorism), and other legally mandated requirements. In such cases, authorized personnel may access encrypted data solely for regulatory compliance and only upon formal request by authorized regulatory bodies.
  • International Standards Compliance: Our data protection practices comply with GDPR, the UK Data Protection Act 2018, and other relevant international standards.

7. Data Storage and Transfer

Your data is stored in secure EU data centers to ensure compliance with GDPR and UK data protection laws. We take all necessary precautions to safeguard your data and, where applicable, rely on Standard Contractual Clauses (SCCs) or other recognized mechanisms for cross-border data transfers.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For instance, transaction records may be retained for a period specified by regulatory authorities.

9. Sharing Your Information

EALLIANCE does not sell or rent your personal data to third parties. We may share information in the following circumstances:

  • Regulatory Compliance: We may disclose your information to comply with legal requirements or regulatory requests, such as government or law enforcement orders.
  • Service Providers: We may work with vetted third-party service providers to help us operate our App. These providers are bound by strict data protection agreements and can only access information necessary to perform specific tasks on our behalf.

10. Your Rights Under GDPR

If you are located in the European Union, the UK, or other regions with similar data protection laws, you have the following rights:

  • Access and Portability: You may request access to your personal information and request a copy of your data in a portable format.
  • Rectification and Deletion: You can update your information or request deletion of your data, subject to legal retention requirements.
  • Restriction and Objection: You may restrict or object to how we process your data under certain circumstances.
  • Withdrawal of Consent: Where data processing is based on consent, you can withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise these rights, please contact us using the information provided below.

11. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will promptly inform you and notify the relevant regulatory authorities as required by GDPR and UK data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. If we make significant updates, we will notify you within the App or by other means where appropriate.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

EALLIANCE SERVICES LTD
Registered Office: 20 Wenlock Road, London, England, N1 7GU